Heritage Coast

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Accessibility statement

Accessibility statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to https://durhamheritagecoast.org/.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Main site

  • videos do not have transcripts and the captions are not correct

Main site – documents

  • PDFs: some do not specify a default language, failing success criterion 3.1.1
  • PDFs: some are not tagged, failing success criterion 1.3.1
  • PDFs: some PDFs are not machine readable, failing success criterion 1.1.1
  • PDFs: some do not have a title or the titles are weak, failing success criterion 2.4.2
  • PDFs: some do not use bookmarks to aid navigation, failing success criterion 2.4.5
  • PDFs: some are missing headings or headings do not cascade correctly, which fails success criterion 1.1.3
  • Images in documents: some images/figures do not have an alt tag, failing success criterion 1.1.1
  • Document titles: some documents have no title failing success criterion 2.4.2
  • Forms: some form controls do not have text labels failing success criterion 1.3.1
  • Lists: some are not marked up correctly, failing success criterion 4.1.1
  • Link Purpose: some of the link text within the content is the same for different destinations, failing success criterion 2.4.4
  • Link Purpose: some adjacent links point to the same destination, failing success criterion 1.1.1
  • Audio/Video: some pre-recorded do not provide captions, failing success criterion 1.2.2
  • ID’s: some pages have duplicate ID’s, failing success criterion 4.1.1
  • Elements: some image elements inside a link has alternative text the same as adjacent text, failing success criterion 1.1.1

Content that’s not within the scope of the accessibility regulations

  • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services.
  • pre-recorded audio and video published before 23 September 2020
  • social media icons

Preparation of this accessibility statement

The current version of this website was launched in 2016, but some individual elements of it may not have been updated since then. This statement was prepared on 21 August 2020.

We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification or every one to two years. We do this internally using a combination of automated and manual checking, and with any testing documentation the 3rd party supplier provides.

The statement was last reviewed on 3 March 2025.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have any feedback, please Contact Website Administrator.

If you need information on this website in a different format please see our Communication support page.

Find out how else you can get in touch with us in our contact us section.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (EASS).

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.